FAQs
I rented a power bank, but it doesn't charge my phone.
This can happen for several reasons: Press the button on the side of the power to ensure the charging mode is activated. Check that the battery connector is properly inserted into your phone. Make sure the charging port of your phone is not clogged. ...
Why is a rental I made not showing up in my rental history?
In FireVolt app, you can only see the history of rentals made and paid for via the app. When you pay by tapping your bank card or phone on the station´s POS terminal, it's impossible to match this transaction to your account in the app. Therefore, ...
And if I have a problem, whom do I ask?
You can write to us via WhatsApp (+34 682 68 26 56) or by email at ayuda@firevolt.com.
How fast will my phone charge? What is the battery life of the power bank?
A battery provides approximately 1.5-2 full quick charges for an average phone. The effective charging speed depends on both the model of each phone and its usage at the time of charging.
What happens if I never return the battery?
If you don't return it within 48 hours, the system will charge €30 to your card and you can keep using the battery, as it will now be yours.
Do I have to stay at this venue until my phone is charged?
As you wish! You can return the battery at any FireVolt station: the same one here or another at any other location. Check the location of our stations here: firevolt.com/map
I rented a battery the other day and it seems like I was charged twice, what do I do?
When you tapped your card to start the rental, the bank temporarily reserved a deposit; this is called pre-authorization. In many banks this transaction appears with a "pending" status, although not all banks handle it the same way. ⚠️ This is why ...
How much will it cost me?
The rate per 30 minutes varies by location, find it on the station screen. How do our rates generally work (example): €1 for 30 minutes, €5 for 24 hours. Rental duration: Cost: • up to 30 min...................................€1 • up to 1 ...
How to use this machine?
1. Tap your bank card on the terminal on the left, we will reserve a deposit and the machine will dispense a power bank. 2. Connect the power bank to your phone (cables for iPhone, Android, and Micro USB are included) and charge your mobile as long ...
What is this machine for?
This machine rents power banks to charge your mobile phone on the go.